Frequently Asked Questions

Here are some questions/answers that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call at (304)472-6575.

1. What are the Hospital hours?

Our hospital is open Monday through Wednesday from 8:00am to 5:00pm and Thursday through Friday from 8:00am to 4:00 pm. The hospital is closed on Saturday and Sunday.

2. Do I need to have an appointment?

Yes, patients are seen by appointment.

3. What forms of payment do you accept?

Cash, Check, Care Credit, and Credit Card.

4. Can I make payments?

No, payment is required at the time of service.

5. At what age can I have my pet spayed or neutered?

Spaying or neutering can be done at 6 months of age or older. Your pet is given an exam prior to surgery to help determine whether they are healthy enough to undergo the surgical procedure. Current vaccinations are required at the time of surgery. Also a pre-anesthetic blood screen is recommended prior to undergoing anesthesia and surgery.

6. What is the pre-anesthetic blood screening?

This is a blood test that is ran in the hospital prior to surgery. It tests the organ functions, blood counts, and clotting function of your pet. The pre-anesthetic blood screening is done to assure safety during surgery and the ability to heal following surgery.

7. How long do the sutures stay in after my pet's surgery?

Procedures involving sutures require them to be removed in 10 to 14 days following the surgery.

8. Is it a good idea to let my pet have at least one litter?

No, there is no advantage to letting your pet have one litter. However there are plenty of advantages to having your pet spayed or neutered. These advantages include decreasing the chances of breast tumors later in life, decreasing the chance of cystic ovaries and uterine infections later in life, decreasing the desire to roam the neighborhood, decreasing the incidence of prostate cancer later in life, helping prevent spraying and marking, and decreases the surplus of unwanted puppies and kittens.

9. Do you board pets?

Yes, we do day boarding for our clients. We have boarding space for both dogs and cats. We do not board pets overnight.

10. What are your kennels like?

Our kennels are all indoor. Dogs are walked 2-3 times daily and cats are provided with a litter box. Blankets and food are provided for all boarded pets, but you are always welcome to bring your own.